support and maintenance

support and maintenance

One month of Support and Maintenance assistance is included with each software product development. Complete support and assistance across the entire product lifecycle is also provided based on the shared service support model.

We have a Shared Service Delivery Model where you have to pay by ticket and need not to hire a resource for a complete month. Pay as much as you need for the services.

How we work: -

  • Analyses you Job Posting
  • Submit a Proposal with effort estimates
  • On a mutual consent, you hire us in system
  • Your ticket will be handled on Priority basis with defined SLA such as:
    • a. P1- up to 4-8 hours
    • b. P2- up to 8-12 hours
    • c. P3- up to 12-36 hours

Benefits of working with us: -

We have implemented an inhouse CRM ticketing system which helps us to identify the developer who had worked on our ticket earlier. In this way, we shorten the delivery time and increase the client satisfaction level. If the problem is recurring then we will not charge for the same ticket again.

By getting the work done by us you have a dedicated team at your disposal which is taking care of IT needs and you need to focus on your business.